CustomGPT vs Heyway: Which Chatbot Builder Fits Founders Best
Compare CustomGPT vs Heyway for building AI chatbots. Learn which no-code platform fits founders, startups, and small teams.
Dawid Dapszus 
Key Takeaway
Heyway is faster, simpler, and more affordable for founders, while CustomGPT offers broader enterprise flexibility.
Table of Contents
- Introduction: CustomGPT vs Heyway
- What is CustomGPT
- What is Heyway
- CustomGPT vs Heyway feature comparison
- When to choose CustomGPT
- When to choose Heyway
- How to start with Heyway
- FAQ
- Glossary
- Summary and Next steps
Introduction: CustomGPT vs Heyway
Founders often ask which AI chatbot builder suits them best: CustomGPT or Heyway. Both allow training chatbots on custom data. The difference lies in complexity, speed, and setup effort.
What is CustomGPT
CustomGPT is a chatbot platform that builds AI assistants trained on large datasets. It is designed for enterprise users who need flexibility, API integrations, and broad-scale deployments. However, it requires more setup and technical familiarity.
What is Heyway
Heyway is a no-code AI chatbot builder for websites and products. Founders and small teams can embed a chatbot in minutes. Users can upload files, paste text, or link URLs for instant training. Design, greeting, and tone are fully customizable.
Key use cases:
- Reduce support tickets with chatbots
- Make SaaS pricing pages interactive
- Agencies delivering client value
CustomGPT vs Heyway feature comparison
| Feature | CustomGPT | Heyway |
|---|---|---|
| Setup time | Complex, requires expertise | Fast, no-code in minutes |
| Target audience | Enterprises, API-heavy users | Founders, startups, indie builders |
| Customization | Advanced, but technical | Simple design, tone, and greetings |
| Analytics | Enterprise-level | Message and chat counts |
| Pricing model | Enterprise pricing | Startup-friendly |
| Integrations | APIs and connectors | Limited (no Zapier or webhooks yet) |
When to choose CustomGPT
- Your team has engineering resources.
- You need advanced integrations or APIs.
- You run large-scale enterprise deployments.
When to choose Heyway
- You want speed and simplicity.
- You run a startup, solo project, or SaaS product.
- You value clarity over feature-heavy dashboards.
- You want to compare with Chatbase or Tidio.
How to start with Heyway
- Create a free Heyway account.
- Upload documents, paste text, or add links.
- Customize chatbot design and greeting.
- Copy-paste embed code into your website.
- Track performance in the dashboard.
FAQ
Is CustomGPT better than Heyway for enterprises?
Yes. CustomGPT suits enterprise teams needing complex workflows and integrations.
Can I train Heyway with my own data?
Yes. Upload files, links, or text to train your chatbot instantly.
Does Heyway support Zapier or webhooks?
Not yet. Currently Heyway focuses on fast setup and simplicity.
Which chatbot is more affordable?
Heyway offers startup-friendly pricing, while CustomGPT is more enterprise-oriented.
Can agencies use Heyway?
Yes. Agencies benefit from fast setup and client-ready chatbots.
Glossary
CustomGPT: Enterprise chatbot builder with APIs and large-scale deployment options.
Heyway: No-code chatbot builder for startups and small teams.
Embed code: Small code snippet to place a chatbot widget on a website.
Support ticket reduction: Using chatbots to answer FAQs and reduce customer support load.
Summary and Next steps
CustomGPT and Heyway both solve chatbot training needs. CustomGPT fits enterprise teams with complex integration demands. Heyway suits founders, startups, and indie builders who want speed and simplicity.
Next steps:
- Read Heyway vs Intercom for another comparison.
- Explore top 5 AI chatbots for founders.
- Learn why founders need an AI chatbot.
